Returns & Exchanges

At Opatra Advanced Skincare Technologies, we want you to be completely satisfied with your purchase. If you are not entirely happy with your skincare device or product, we offer a 14-day return window for items in their original, unopened condition.

1

Initiate Your Request

Contact our dedicated customer support team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

2

Package Your Item

Securely place the product in its original packaging, ensuring all accessories, manuals, and protective seals remain intact to qualify for a full refund.

3

Ship to Service Center

Affix the provided RMA label to your package and ship it back to our quality control center using a tracked and insured courier service.

4

Inspection and Refund

Once our technicians verify the device's condition, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing