Frequently Asked Questions
Everything you need to know about our advanced skincare technologies and services.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.
What is the warranty policy on Opatra devices?
All Opatra devices come with a standard manufacturer's warranty. We also offer a lifetime warranty for customers who register their products on our website within 30 days of purchase.
Do you offer international shipping?
Yes, we ship our advanced skincare technologies worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.
What is your return policy?
We offer a 14-day return policy for unused and unopened products in their original packaging. Please contact our customer support team to initiate a return authorization.
Are the skincare devices safe for all skin types?
Our devices are designed to be safe and effective for most skin types. However, we recommend reading the specific product manual and consulting with a dermatologist if you have highly sensitive skin or underlying medical conditions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna for flexible financing.